Pouffes & Stools

CD/DVD STORAGE

The Ooki Collection

Cushions

FAQ

Have a question?

Check out some of our frenquently asked questions below.

❔ How long does it take for my furniture to be delivered?

Baumhaus and NovaSolo items normally take between 7-10 working days. Native Lifestyle items are normally dispatched within 2 working days.

❔ Do I get a time slot for delivery?

For Baumhaus furniture deliveries, Yes. The delivery is booked 2-3 days before delivery takes place. You will then receive a delivery date & 3 hour time slot. Native Lifestyle Items are delivered Via tracked courier services such as Royal Mail, UPS, DHL.

❔ How do I book my delivery?

Baumhaus furniture deliveries are booked via a text message. Native Lifestyle items are delivered using courier services such as Royal Mail, UPS, DHL. You will be provided with a tracking number via email on dispatch.

❔ Who do you use for delivery?

We use a company called Kinetic Logistics for our furniture deliveries. For other items such as accessories & Native Lifestyle items we use a standard courier service such as Royal Mail, UPS, DHL.

❔ Will I need to carry the delivery into the house?

For Baumhaus furniture delivery we have the option of a 2-man delivery service which includes delivering the item into a 'room of your choice'. This can be selected during the checkout. If delivery needs to be taken up a flight of stairs, 2-man delivery is required. please note, Native Lifestyle items are delivered to your door only.

❔ What if I order furniture and accessories together?

If your order contains both Baumhaus & Native Lifestyle items, Please be advised the Native Lifestyle items will arrive separately via standard tracked courier.

❔ What if I want to return an item?

Items can be returned for any reason within 14 days of the delivery. If the item purchased is a furniture item, then we will arrange collection of the item and a refund will be issued. Please read more information on our refund & returns policy.

❔ What if an item arrives damaged?

We give our customers 72 hours to check for damages. If an item arrives damaged or faulty, please contact us immediately at sales@oakavia.com where one of our team can assist you.

❔ Do you have a showroom?

Unfortunately no, right now we are online only.

❔ Is your Furniture covered by a Guarantee?

Yes, all of our furniture is covered by a guarantee. Baumhaus furniture is covered with a 5 year guarantee. Native Lifestyle products are covered with a 1 year guarantee.

Still have a question?

We're here to help! Reach out to our friendly team for expert advice and personalized assistance. We'll guide you through the process and provide the information you need to make an informed decision. We're committed to ensuring your satisfaction and making your shopping experience with us seamless and enjoyable.

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